Terms and Conditions
§ 1 General, Scope of the Terms and Conditions
1.1 All deliveries and services are provided exclusively on the basis of the following General Terms and Conditions (hereinafter referred to as “GTC”) in the version valid at the time of the order.
1.2 The contractual partner is Schnappshouse (hereinafter referred to as “Seller”).
1.3 Customers within the meaning of these Terms and Conditions may be consumers (hereinafter "Customer"). Consumers within the meaning of these Terms and Conditions are natural persons who enter into contracts for a purpose that cannot be predominantly attributed to their commercial or professional activity.
§ 2 Conclusion of contract, formation of the contract
2.1 The offers and product presentations do not constitute a binding offer. Only your order constitutes a binding offer according to Section 145 of the German Civil Code (BGB), which we can accept. After submitting your order, we will first send you an order confirmation by email. Upon acceptance of your order, you will receive an order confirmation by email within three business days of receipt of your order. This order confirmation will then conclude the contract.
2.2 Once you have found the product you are looking for, you can view it in more detail without obligation by clicking on the product name or product image. You can add the item to your shopping cart by clicking the [Add to Cart] button. You can view the contents of your shopping cart at any time without obligation by clicking the [Shopping Cart] button. You can remove or edit products from your shopping cart by clicking on the [Change] and [Delete] icons. If you want to purchase the products in your shopping cart, click the [Checkout] button on the "Shopping Cart" page.
During the further ordering process, you will set up a customer account with us for your first purchase and select the shipping and payment method. In the final step, under "Order Information," you will see an overview of your order details. You can review all the information again and delete or change it under [Correct]. You can also correct input errors by navigating backward in your browser or canceling the ordering process and starting over. To complete the purchase, you must accept our terms and conditions and click the [Buy] button. This sends the order to us.
§ 3 Storage of the contract text
We save your order, the order data you entered, and the entire contract text. We will send you an order confirmation by email, followed by an order confirmation OR an order confirmation and order confirmation with all order data and the entire contract text.
§ 4 Right of withdrawal for consumers
The following right of withdrawal applies only to consumers in distance selling:
1. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us (name, address and, if available, telephone number, fax number and email address) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
2. Exclusion of the right of withdrawal
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
Contracts for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded,
Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
Contracts for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,
Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
Contracts for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts,
Contracts for the provision of services in the areas of accommodation for purposes other than residential use, transport of goods, car rental, supply of food and beverages and the provision of other services related to leisure activities, where the contract provides for a specific date or period for the provision of such services.
§ 5 Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To Schnappshouse, Albersbacherstraße 60, 66879 Reichenbach-Steegen, info@schnappshouse.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase
the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
Date
(*) Delete as appropriate.
§ 6 Prices and shipping costs
All prices include VAT plus shipping costs. We ship with [DHL, UPS, etc.] or another provider of our choice.
§ 7 Delivery conditions
7.1 We only deliver within Germany.
7.2 Unless otherwise stated in the offer, the goods will be delivered within […] working days after […].
§ 8 Payment conditions
8.1 Payment can be made in advance by bank transfer, credit card (VISA, Mastercard), instant bank transfer, direct debit or invoice.
We reserve the right to exclude individual payment methods.
8.1.1 If you choose to pay in advance […]
8.1.2 When paying by SEPA direct debit mandate […]
8.2 We reserve title to the purchased item until full payment of the invoice amount.
8.3 Upon the occurrence of default in payment, the purchase price shall be subject to interest at a rate of 5% above the base interest rate during the period of default.
§ 9 Warranty
If you are a consumer, the warranty is provided in accordance with statutory provisions.
§ 10 Liability
We are liable without limitation for intentional misconduct and gross negligence, in accordance with the provisions of the Product Liability Act. In cases of slight negligence, we are liable for injuries to life, body, and health.
In other cases, we are only liable for slight negligence in the event of a breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner relies. Liability for breach of such essential contractual obligations is limited to the typical contractual damage that we had to expect at the time of conclusion of the contract based on the circumstances known at that time. This limitation of liability also applies to our vicarious agents.
§ 11 Customer Service
If you have any questions, complaints, or claims, please contact us by phone at 06385 6425 or by email at info@schnappshouse.de
§ 12 Miscellaneous
12.1 The contract language is German.
12.2 The European Commission provides a platform for online dispute resolution (ODR). This can be accessed via the following website: https://ec.europa.eu/consumers/odr/ . We are neither willing nor obliged to participate in dispute resolution proceedings conducted by consumer arbitration boards.
12.3 If one or more provisions of these Terms and Conditions are invalid, the remaining provisions of the contract shall remain in effect. To the extent that the provisions are invalid, the content of the contract shall be governed by the statutory provisions.
1.1 All deliveries and services are provided exclusively on the basis of the following General Terms and Conditions (hereinafter referred to as “GTC”) in the version valid at the time of the order.
1.2 The contractual partner is Schnappshouse (hereinafter referred to as “Seller”).
1.3 Customers within the meaning of these Terms and Conditions may be consumers (hereinafter "Customer"). Consumers within the meaning of these Terms and Conditions are natural persons who enter into contracts for a purpose that cannot be predominantly attributed to their commercial or professional activity.
§ 2 Conclusion of contract, formation of the contract
2.1 The offers and product presentations do not constitute a binding offer. Only your order constitutes a binding offer according to Section 145 of the German Civil Code (BGB), which we can accept. After submitting your order, we will first send you an order confirmation by email. Upon acceptance of your order, you will receive an order confirmation by email within three business days of receipt of your order. This order confirmation will then conclude the contract.
2.2 Once you have found the product you are looking for, you can view it in more detail without obligation by clicking on the product name or product image. You can add the item to your shopping cart by clicking the [Add to Cart] button. You can view the contents of your shopping cart at any time without obligation by clicking the [Shopping Cart] button. You can remove or edit products from your shopping cart by clicking on the [Change] and [Delete] icons. If you want to purchase the products in your shopping cart, click the [Checkout] button on the "Shopping Cart" page.
During the further ordering process, you will set up a customer account with us for your first purchase and select the shipping and payment method. In the final step, under "Order Information," you will see an overview of your order details. You can review all the information again and delete or change it under [Correct]. You can also correct input errors by navigating backward in your browser or canceling the ordering process and starting over. To complete the purchase, you must accept our terms and conditions and click the [Buy] button. This sends the order to us.
§ 3 Storage of the contract text
We save your order, the order data you entered, and the entire contract text. We will send you an order confirmation by email, followed by an order confirmation OR an order confirmation and order confirmation with all order data and the entire contract text.
§ 4 Right of withdrawal for consumers
The following right of withdrawal applies only to consumers in distance selling:
1. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us (name, address and, if available, telephone number, fax number and email address) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
2. Exclusion of the right of withdrawal
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
Contracts for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded,
Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
Contracts for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,
Contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
Contracts for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts,
Contracts for the provision of services in the areas of accommodation for purposes other than residential use, transport of goods, car rental, supply of food and beverages and the provision of other services related to leisure activities, where the contract provides for a specific date or period for the provision of such services.
§ 5 Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To Schnappshouse, Albersbacherstraße 60, 66879 Reichenbach-Steegen, info@schnappshouse.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase
the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
Date
(*) Delete as appropriate.
§ 6 Prices and shipping costs
All prices include VAT plus shipping costs. We ship with [DHL, UPS, etc.] or another provider of our choice.
§ 7 Delivery conditions
7.1 We only deliver within Germany.
7.2 Unless otherwise stated in the offer, the goods will be delivered within […] working days after […].
§ 8 Payment conditions
8.1 Payment can be made in advance by bank transfer, credit card (VISA, Mastercard), instant bank transfer, direct debit or invoice.
We reserve the right to exclude individual payment methods.
8.1.1 If you choose to pay in advance […]
8.1.2 When paying by SEPA direct debit mandate […]
8.2 We reserve title to the purchased item until full payment of the invoice amount.
8.3 Upon the occurrence of default in payment, the purchase price shall be subject to interest at a rate of 5% above the base interest rate during the period of default.
§ 9 Warranty
If you are a consumer, the warranty is provided in accordance with statutory provisions.
§ 10 Liability
We are liable without limitation for intentional misconduct and gross negligence, in accordance with the provisions of the Product Liability Act. In cases of slight negligence, we are liable for injuries to life, body, and health.
In other cases, we are only liable for slight negligence in the event of a breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner relies. Liability for breach of such essential contractual obligations is limited to the typical contractual damage that we had to expect at the time of conclusion of the contract based on the circumstances known at that time. This limitation of liability also applies to our vicarious agents.
§ 11 Customer Service
If you have any questions, complaints, or claims, please contact us by phone at 06385 6425 or by email at info@schnappshouse.de
§ 12 Miscellaneous
12.1 The contract language is German.
12.2 The European Commission provides a platform for online dispute resolution (ODR). This can be accessed via the following website: https://ec.europa.eu/consumers/odr/ . We are neither willing nor obliged to participate in dispute resolution proceedings conducted by consumer arbitration boards.
12.3 If one or more provisions of these Terms and Conditions are invalid, the remaining provisions of the contract shall remain in effect. To the extent that the provisions are invalid, the content of the contract shall be governed by the statutory provisions.